Refund Policy

💰 Refund Policy Last Updated: 29 August 2026 At Viral MDS, we aim to provide reliable services and a fair refund process. This Refund Policy explains how refunds, cancellations, and wallet funds are handled. --- 1. 💳 Wallet System Viral MDS uses a prepaid wallet system. Users can add funds to their wallet and use the available balance to purchase services on our platform. Wallet funds are intended for use only within the Viral MDS platform. --- 2. 💰 Wallet Top-Up Policy Once funds have been successfully added to the Viral MDS wallet, the amount generally cannot be withdrawn, transferred, or returned to the user's: 🏦 Bank account 💳 Credit card 💳 Debit card 💰 Original payment method This restriction does not apply where a refund is required by applicable law. --- 3. ❌ Refunds for Cancelled Orders If an order is cancelled because: 🚫 The service cannot be completed ⚠️ The service becomes unavailable 📋 The order does not meet the required conditions 🔧 A technical or operational issue prevents fulfillment 📌 Another valid reason prevents completion the applicable order amount may be refunded to the user's Viral MDS wallet. Eligible refunds will normally be credited automatically after the order is cancelled. --- 4. 🔄 Refund Method Refunds for eligible orders are generally provided as wallet credit. Refunded amounts will not normally be returned to the user's bank account or original payment method, except where required by applicable law. --- 5. ✅ Completed Orders Orders that have been successfully completed are generally not eligible for a refund. However, refunds may be considered in exceptional circumstances, including: 🛠️ Genuine service issues ⚙️ Technical errors 🔁 Duplicate charges 💳 Incorrect deductions 📌 Other verified exceptional circumstances --- 6. ⚠️ Failed or Incomplete Orders If an order fails or cannot be completed, Viral MDS may cancel the order and refund the applicable amount to the user's wallet. If part of the order has already been successfully processed, the refund may be adjusted proportionally based on the portion that was not delivered. --- 7. 📝 Incorrect Information Users are responsible for providing accurate and complete information when placing an order. If an order cannot be completed because of: ❌ Incorrect information ❌ Incomplete information ❌ Invalid information 🔒 Private or restricted accounts 🗑️ Deleted accounts or content 🔗 Inaccessible URLs the order may not qualify for a refund. --- 8. 🔁 Duplicate or Incorrect Charges If a technical error results in a duplicate payment or incorrect wallet deduction, Viral MDS may investigate the transaction. After verification, the applicable amount may be refunded to the user's Viral MDS wallet. --- 9. 🎁 Promotional Credits Promotional balances, bonuses, rewards, discounts, referral credits, or complimentary credits are generally: ❌ Non-refundable ❌ Not transferable ❌ Not redeemable for cash unless specifically stated otherwise by Viral MDS. --- 10. 🛡️ Fraud or Abuse Viral MDS may delay, reject, or reverse a refund if a transaction appears to involve: 🚨 Fraud 🔐 Unauthorized activity ⚠️ Abuse 💳 Payment misuse 📋 Violation of our Terms and Conditions We may request additional information to verify a transaction before processing a refund. --- 11. 📩 Refund Requests For questions regarding a refund, cancelled order, or incorrect charge, users should contact Viral MDS Support and provide relevant details such as: 🆔 Order ID 💳 Transaction ID 📅 Transaction date 💰 Amount 📋 Description of the issue We may review the transaction and request additional information before making a final decision. --- 12. 🔄 Policy Changes Viral MDS may update this Refund Policy from time to time to reflect changes to our services, payment processes, business practices, or legal requirements. Changes become effective when the revised policy is published on our website. The “Last Updated” date will be changed accordingly. --- 13. 📞 Contact Us If you have questions regarding this Refund Policy, refunds, cancellations, or payments, please contact us. 🏢 Company Viral MDS 📧 Email contact@mdsvisions.com 🌐 Website Viralmds.com --- ✅ Agreement By adding funds to your Viral MDS wallet or placing an order, you acknowledge that you have read, understood, and agreed to this Refund Policy, subject to your rights under applicable law. 💙 Thank You for Using Viral MDS We appreciate your trust and aim to provide a transparent and reliable service experience.